Frequently Asked Questions
Everything you need to know about your musical journey with Stringers Music.
How do you ensure instruments are not damaged during shipping?
We use specialized, heavy-duty reinforced packaging and professional-grade padding for all instruments. Each item is inspected and securely braced to withstand transit conditions, ensuring it arrives in performance-ready condition.
Do you offer a warranty on new instruments?
Yes, all new instruments come with a standard 12-month manufacturer warranty against defects. Additionally, Stringers Music provides a 90-day setup guarantee to ensure your instrument continues to play perfectly as it settles.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for most items. If you are not completely satisfied, you can return the product in its original condition and packaging for a full refund or exchange, excluding shipping costs.
Are instruments set up before they are sent out?
Absolutely. Our in-house technicians perform a comprehensive multi-point inspection and professional setup on every stringed, woodwind, and brass instrument before it leaves our warehouse.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for qualified purchases.
How can I track my order?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.